

Mischa Hermes
Technology Support Engineer
Education
2025 - 2026
Bachelor of Science in Management
University of Phoenix
2024
CAPM
Certificate Associates
of Project Management
Project Management
Institute (PMI)
2018
IT Fundamentals
Certification
MJNSSXZHGP41QRWX
CompTIA
2018
Associates of Arts
Social Science
Ohio University
2022 - 2023
Data Science
Southern Careers
Institute (SCI)
Work Experience
Technology Support Specialist
Pensacola, Florida
COX Communications
COX | April 2024 – Present
3i People | Mar 2021 - April
Purchasing Specialist
Las Vegas, Nevada
American Homes for Rent
Mar 2018 - Oct 2018
Office Manager
Vallejo, California
Western Dovetail
Sep 2016 - Jun 2017
Project Manager Purchasing Specialist -
San Mateo, California
Google Inc.
Astreya | Aug 2015 - Sep 2016
● Provide technical support and ensure smooth operations in the engineering department. ● Efficiently execute and close multiple projects daily, exceeding deadlines. ● Independently handle tasks with precision and maintain financial accountability. ● Proficient in Oracle products, including database management. ● Collaborate with cross-functional teams to improve processing efficiency.
● Processed purchase orders by scrubbing data for 50-100 projects daily using excel. ● Managed project accounting for new home builds, analyzing 25-50 projects per day. ● Collaborated effectively with a team of 5-10 members. ● Ensured efficient communication and coordination for successful project execution.
● Provided technical expertise in product and website troubleshooting, ensuring optimal customer satisfaction. ● Managed payables and contributed to financial budgeting and planning. ● Oversaw general ledger management for accurate financial records. ● Organized and executed trade show planning, special events, and meetings. ● Led procurement activities, including contract negotiation, sales quotation, and material pricing.
● Successfully managed solution-driven programs across 5 large sites and 5 to 6 auxiliary sites. ● Identified system accuracy and efficiency gaps, providing data/reports to support IT purchases and deployment. ● Utilized Excel, Google G Suite, and Microsoft Office tools to optimize supplier performance and streamline operations. ● Maintained 100% SLA compliance and achieved high stakeholder satisfaction, showcasing exceptional project management skills in a fast-paced environment.

Big Data | AI | Data Analytics | SQL/MySQL | Oracle | R | SAP | Scala | Spark | Python | Algorithms | Troubleshooting | MS Excel | Git/GitHub | Machine Learning | Statistical Analysis | Communications | Psychology |Hypnotherapy | Management | Accounting | JIRA | Purchasing | Negotiations | RISK | Tableau