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Mischa Hermes

Technology Support Engineer

Phone:

850-502-2885

Email:

Address:

Pensacola, Florida

Education

2025 - 2026

Bachelor of Science in Management

 

University of Phoenix

2024

CAPM

Certificate Associates

of Project Management

 

Project Management

Institute (PMI)

2018

IT Fundamentals

Certification

MJNSSXZHGP41QRWX

CompTIA 

 2018

Associates of Arts

Social Science

 

Ohio University

2022 - 2023

Data Science

Southern Careers

Institute (SCI)

Work Experience

Technology Support Specialist

Pensacola, Florida

COX Communications

COX | April 2024 – Present

3i People | Mar 2021 - April 

Purchasing Specialist

Las Vegas, Nevada

American Homes for Rent

 

Mar 2018 - Oct 2018​

Office Manager

Vallejo, California

Western Dovetail

 

Sep 2016 - Jun 2017​

Project Manager Purchasing Specialist -

San Mateo, California

Google Inc.

Astreya | Aug 2015 - Sep 2016​

● Provide technical support and ensure smooth operations in the engineering department. ● Efficiently execute and close multiple projects daily, exceeding deadlines. ● Independently handle tasks with precision and maintain financial accountability. ● Proficient in Oracle products, including database management. ● Collaborate with cross-functional teams to improve processing efficiency.

● Processed purchase orders by scrubbing data for 50-100 projects daily using excel. ● Managed project accounting for new home builds, analyzing 25-50 projects per day. ● Collaborated effectively with a team of 5-10 members. ● Ensured efficient communication and coordination for successful project execution.

● Provided technical expertise in product and website troubleshooting, ensuring optimal customer satisfaction. ● Managed payables and contributed to financial budgeting and planning. ● Oversaw general ledger management for accurate financial records. ● Organized and executed trade show planning, special events, and meetings. ● Led procurement activities, including contract negotiation, sales quotation, and material pricing.

● Successfully managed solution-driven programs across 5 large sites and 5 to 6 auxiliary sites. ● Identified system accuracy and efficiency gaps, providing data/reports to support IT purchases and deployment. ● Utilized Excel, Google G Suite, and Microsoft Office tools to optimize supplier performance and streamline operations. ● Maintained 100% SLA compliance and achieved high stakeholder satisfaction, showcasing exceptional project management skills in a fast-paced environment.

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Big Data | AI | Data Analytics | SQL/MySQL | Oracle | R | SAP | Scala | Spark | Python | Algorithms | Troubleshooting | MS Excel | Git/GitHub | Machine Learning | Statistical Analysis | Communications | Psychology |Hypnotherapy | Management | Accounting | JIRA | Purchasing | Negotiations | RISK | Tableau

Mischa Hermes

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